Maids....

I certainly hope that some of our customers employ maids to pick up after them, because that's certainly how they walk around our store. They pick up one thing, toss it back onto the stack and then move onto the next thing. It doesn't matter what they touch. Everything they touch is left back in a mess. That's what I spent the last half hour of my shift doing. I followed these two ladies around, cleaning up after them. First of all, it was half an hour till closing. There was NO way I was going to spend any time after the doors were shut cleaning after their mess. Why do it later when I could do it now? All I had to do was stay a step or two behind this lady (who didn't look like she could fit our clothes in the first place). Of course, once she went over to the other side, I stopped following her. I was only going to take care of my side of the store. Everything had to be in it's place. Of course, she didn't care. Boy was I glad when she headed out of the store. Too bad she had to stop and look at some stuff on her way out. More things for me to fix.

Personal Hygiene

And please, let's put the emphasis on personal here. The other day, I walked into the fitting room and there was a lady in there cutting her nails. It wouldn't have bugged me, except she was dropping the clippings onto our floor. This is a public place and I thought it was gross. And then the following day, I noticed there was something on our sales floor by the entrance of the store. Guess what? More nail clippings. Okay, I understand the importance of personal hygiene ... but like I said, can we emphasize the word "personal" here. If you need to cut your nails, please do so at home. I understand if you break a nail, sure, go ahead, take care of it. But don't sit in our store, cut all your nails, and then leave the clippings on our sales floor. You never know if someone will walk around barefooted in the store and step on your clippings. Okay, so it's less likely to happen on the sales floor. But people do walk around without shoes on in the fitting room.

This reminds me of another customer who came in. I think she came in to make a return. As she was leaving, she stopped to look in the mirror. She asked my manager if she had rubber band. My manager said no. Then she asked, "Don't you get rubber bands in your shipment?" Moral of the story? If you need a hair-tie, supply your own. Don't expect the store to have extra "rubber bands."

Gold fishes and shoes

Not real gold fishes. Gold fish crackers. You know ... those orange crackers shaped like gold fishes. What do they have to do with shoes? A customer was trying on a shoe but it was missing it's other shoe. Then there was another shoe she wanted to try on, but the box was empty. So it was on display in one of the windows. So, I started to look in our window displays and wall displays for the shoe. I noticed in one pair there was some orange stuff in the shoe. I thought it was odd. When I got a closer look, I noticed there was a bunch of gold fish crackers in the shoe. I thought it was hilarious. So did the other associate and manager on duty. However, my boss didn't think so. She didn't like the lack of awareness and how no one noticed a kid went into our display window. It had to have been today because I found another gold fish cracker on the sales floor. However, we just don't know when it happened.

Merchandise and bath rooms

It has been awhile since I put something up here. I doubt anyone reads this anyway. Here' some random things that have been going on. First of all, there has been an unusual number of customers who are taking or trying to take merchandise into the bathroom. First of all, on what planet are you allowed to take unpaid merchandise into the bathroom??? "Merchandise" and "bath room" should not even belong in the same sentence. Hello??? Shouldn't it be common knowledge or common sense that you do not taking unpaid merchandise into the bathroom? Of course, unless you are trying to steal the merchandise in question.

Incident number one: I was in the front when I notice an older lady with some younger girls who probably were her granddaughters. The older lady took a jacket and went into the bathroom. She came out to show her granddaughters. I went to the younger ladies and told them that there is a fitting room where she can try things on.

Incident number two: I noticed a lady go towards our office. This happens all the time when customers are trying to look for the bathroom. They mistake the office for the bathroom all the time. As I'm about to point her towards the bathroom, another sales associate came up and said something to her. The customer didn't seem to understand, but I did. The jacket she had on was ours and she hadn't paid for it yet. So I told her quite pointedly that we didn't allow merchandise in the fitting room. She handed me the jacket and told me to hold it for her.

Well, actually incident number two should have been number three. But I wasn't there for the second one. My boss actually told me about the second one.

Interesting lady...

This lady came in and the outfit she was wearing... either her pants were too low or her top was too high. Because, there was a good two to three inches of her belly sticking out in between. Okay, so sticking out may not be the appropriate word. More like hanging out. Ewwww. Best part? She wanted to apply for a job. Hopefully she dresses better for work than she does for applying.

As for dressing, two ladies came to our store the other day. One of them asked us why our store was so cold. She complained that our store was too cold. Well, it might help if she actually wore something! She came in, wearing a sleeveless top and cropped bottoms and complains that the store is too cold. WELL maybe she wore something with sleeves she wouldn't be cold!

Odd customers

People are weird.

One guy was walking by our store with a female companion. They point at this huge poster we have in our display window and criticize it. He was making fun of the size of the model's hands and her foot. He was saying how big they looked. Excuse me???

Today, a lady came into our store and says the same thing lots of ladies say. We have beautiful things. But they're too expensive.

These two ladies, one was a large lady, came into our store. She rifled through a pile of shells for a twin set that doesn't stay neat at all. It's very easy to mess up the pile. I asked her if I could help her look for a size. She said no, she already got it, apologized, and said she'd fix the pile. Well, of course, her "fixing" wasn't that great, so I had to fix it anyway. Turns out, the four things her friend took into the fitting room ... one was a size small sweater, two were larges (another sweater and the mentioned shell), and the third was an XL sweater. Go figure. Apparently her lady friend was very confused.

Right before closing, this lady walked in and went straight to our bathroom. So... I was fixing the clothes in that area so as soon as she came out, I could greet her. She went to the bay right next to me and "looked" at the clothes there. She asked me if we had anything with long sleeves and silk. I told her she was in the wrong season for silk. Seriously. We get silk and long sleeves mostly in the fall or winter. NOT in spring or sumer. This is when we get linen. Funny thing is... come November, there will probably be some lady asking me for linen. It's like coming in right now and asking for corduroy. Wait a couple more months. Then you can start asking. What did she do after I told her we didn't have any silk? She left. Naturally. She came in just to use our bathroom, ten minutes before the mall closed. Naturally.

Kids ... they don't listen

Today, this little boy was playing with our doors. He pushed down the door stop, then push both doors open, and see which one closed first. I told him, "no, don't do that because you can squish your hands. The doors are really heavy." He doesn't listen, continue to do what he was doing. His mom is a couple feet away, shopping. Again, I tell the kid to stop. He stops for a second before continuing. His mom finally notices I'm talking to her son, and speaks to him in their language. He finally stops, because I guess his mom told him to go with her. I don't know what she said. But that's what he did. After she finished in the fitting room, she asked me for the number to customer service. I thought she was going to "report" me. Turns out, she had a crediting question. Hmm.

Can you have the decency to fess up?

Apparently, in this day and age, no one likes to take responsibility. No one wants to accept the blame. For example, the customer who spilled her coffee on our carpet. She didn't want to tell us she spilled it. When my manager asked her if she did, she ignored her and didn't want to accept the responsibility.

Last night, I was emptying the trash from all the fitting rooms. We have these nice little containers that we line with plastic bags. Good thing, too, because I found some more unknown liquid in one of the bags. If that was just someone pouring soda out, why not use the bathroom? Or, toss your soda in the trash can OUTSIDE the store. They have big ones for that. And if it was the OTHER kind ... again, that's why we have bathrooms for customer's use. And, please, why didn't you tell us that you did? Who knows how long that was sitting in there.

I'm telling you. No one likes to take responsibility for their actions these days. It reminded me of something that happened last year. I went in to check on my customer in the fitting rooms. Just as I got to her room, guess what? Her pad fell out and landed on the floor. She picked it up and put it right back on, because I certainly didn't find it in the trash can. Guess what? When I went back to check on her, she handed me a pair of pants and said "someone" else left a stain in the crotch. Guess what kind of stain it was? A nice, big, red stain. Fresh. It wasn't faded. You KNOW what kind of stain it was. But did she fess up and take responsibility? No. Even though I knew it was her and I saw her pad fall on the floor.

Working with the public is no easy job. Especially when the public has gone insane and their morality needle is off-kilter.

We are not baby-sitters

Do not send your kids or elderly parents into our store just to sit in our chairs. That's what benches in the mall are for. We are not your baby-sitters. We are not here to watch your kids or your elderly parents while you shop at ANOTHER store. Even when you are in your store, if you're leaving your kids in one area of our store while shopping in another area, your kids better be well-behaved. Or we will take them by the hand, ask them who they are with, and look for you. Because if they are not behaving, you better believe it's YOUR job to make sure YOUR kids are behaving in public.

A while back, this group of teens came into our store and sat in our chairs in the front. There were four teens, two chairs. I watched them to see if they were with anyone. Good thing my manager wasn't around because she certainly would've said something to them, and then to me. Because they certainly weren't in our store to shop and they certainly weren't with anyone shopping in our store. Finally they left on their own. Again. There are benches outside our store where they can sit and hang out. NOT in our store.

Today, this old lady comes in and sits in our chair in the front. I look around the store and five minutes later, I KNOW that she didn't come in with someone else. In fact, I saw her walk in after talking to a lady who was probably her daughter, who was headed to Macy's. The lady sits there for a good fifteen, twenty minutes before her daughter comes back for her. They browse for a little bit before leaving. I can sympathize with the old lady, but come on.

And tell me ... what is the purpose of looking into our store from the entrance, stepping one foot inside, and then leaving? Or better, you stand in our entrance way long enough for our very sensitive sensor to beep several times. OR you walk in and as soon as you do, you walk back out? Did you realize you walked into the wrong store? What? Come on. Don't you have more sense than that? You can see what kind of clothes we carry from our window displays. That should give you more than enough insight to what kind of clothes we carry.

How many times do I have to repeat this? I AM NOT A HUMAN DIRECTORY. This one lady walked in asking me if there was toy store in this end of the mall. She mentioned FAO Schwartz, which I can tell you has been gone for a LONG time. In fact, I think we were standing where FAO Schwartz used to be. Then there was that person who walked in through our back entrances, asked me where a store was (which was located right above us) and then walked out the front entrance. She could've done the same thing. Walk in through the mall entrance, looked at the directory, and walked to the escalator to take her to the store. She could've saved herself the time it took to go to our store, ask me for directions, and walk out of our store. Unless she didn't know how to read a directory. Don't people know how to read a directory anymore? Or are they just plain lazy?

If you want good customer service...

... trying being a good customer.

Has everyone ever thought of that? You come across as rude and bossy, you may not get a very good response. Perhaps if you're polite and nice, you may find yourself getting even better customer service than the customer with the attitude. For example, this one customer was asking the associate about something on a skirt I think. I was in the front, so I didn't hear much. Except for the customer saying "but what if it doesn't come off?" with a very big attitude. I was in the front and heard her loud and clear. A customer in the front commented to me, "someone's got an attitude." The "someone" had already been in our store once today and was in during her second trip. I already dealt with her and now it as the other associate's turn.

Hehe another point... a lady walked in through our back door, asked me where a store was, and walked out the front door. My manager asked me (while the lady was making her way across the store) where the entrance to the mall was. I told her, not too far... about five feet or so away from our entrance. And that there was a mall directory right in front of that too. Two birds with one stone, right? We talked about the laziness of people these days.

Those picky ladies

So this lady comes in, picks up a tank in green. She was wearing it already in yellow. That means she already knew which size she needed. She asks me to bring her one in white. I bring her the first white one I find. She tells me, it's already been worn, she needed another one. I tell her, no, it's just wrinkled because it's been folded and sitting in the stock room. She insists that it's been worn and I bring her another one. Well, what do I do? Go back, bring her another one that is just as wrinkled. She takes it. Comes back a couple hours later without her purchase. She must've left it in the car or something.

Another customer doesn't know how to read the card the company sent her for a 15% promotion... that ended on May 5th ... five days ago. She said she called customer service and they told her she could use it anytime. I call customer service. Apparently, customer service had told her the that the 15% off could be used anytime ... up till May 5th. The customer first thought she could only use it on May 5th, and called customer service to find out she could "use it anytime." UNTIL MAY 5th! I told her, the promotion already ended. But she kept fighting me about it. Well, my boss said if the customer fights you on it, call customer service because they may still honor it. That is why there are DEADLINES people. If you had milk and it said it expired on May 5th, and you haven't tossed it out yet, and you're really wanting cereal five days later, would you use it?

I had a customer in the first fitting room on the left. She brought two things out to purchase, left three things in the fitting room. As I go in to start another room and clear hers out, I opened the door to her room and hear a "hello!" I'm like, "excuse me." I totally didn't expect a customer to be in a fitting room that MY customer just LEFT. There she was, another customer in the fitting room. I said, "excuse me, let me clear out the things my customer left in here." Now... explain to me this ... there are TWELVE EMPTY FITTING ROOMS and this lady takes the one room that has clothes left over. WHY?????

Randy Wolf look alike

This guy came in with two girls (wife? sister? family member) and I thought ... he reminds me of Randy Wolf For those of you going, huh? Randy Wolf is on the current LA Dodgers pitching roster. Hehe. If I had the nerve, I wouldn't said something to the guy. Randy's family actually lives in Southern California. I forgot where. But, Randy went to college at Pepperdine, and I do know he has one brother who is a Major League umpire.

Five different sizes?!?!?

How do you go into a fitting room with fifty units of clothing ranging from a size six to a six fourteen? And then ask if there is a size sixteen? THEN only put one item on hold to purchase, which ended up being a size ten.

That's exactly what happened today. There was a customer with her daughter in the fitting room. I didn't start the room for her, but I certainly finished it. She was there when I came back from my break and they hung SEVERAL units on another fitting room door to go back. But, there were SEVERAL units hanging on the door outside their room. I asked if those were go backs, and they said no. They had so many things inside, they couldn't bring anymore in. So, every couple minutes, I'd go back in and there would be more things hanging across their room that needed to be put back. By then, I already had several units needed to be put back. Already I knew. Either they weren't going to buy anything at all, or have a huge purchase. They had so many things. That ranged from a lot of different sizes. She had sizes six, eight, ten, twelve, and fourteen in the fitting room. Okay, I can understand having two or three sizes. BUT that many? And then she asked for the largest size too. So, I hope maybe the daughter was trying things on too. But, I doubt it. I'm pretty sure it was only the mom trying things on.

Also ... the other day, LS2 was taking a return and she made a comment to one of the associates that she liked what the return item was and was going to purchase it. In front of the customer returning it. When the customer found out how much it was being marked down to, she wanted to repurchase it at the reduced price. Store policy doesn't allow repurchasing. Mistake number one was LS2 made the comment in front of the customer. Here comes the next mistake. She told the customer she couldn't because LS2 was going to buy it. They go back and forth. Customer wants to return and repurchase. LS2 says store policy won't allow it. Customer decides to keep it. GOOD FOR HER!

Potluck of things

There were different things I wanted to blog about. So I didn't know what to title today's entry. Let's start with today.

This customer came up to the register and wanted to know how much this sale item was. I told her. It was 29 something with the additional 25% off. She goes, "I don't speak English very much." She motions for me to write it down. Me? I don't understand what's the difference, but okay. So I wrote it down "29.15 + tax". Apparently she didn't understand the "+ tax" part, because when the total came up to 31 something, she decided she didn't want it. Once I already started the transaction on the register, meaning I had to call my ASM3 over to cancel it. Grrrr. Wait! I haven't mentioned the best part yet! I started the transaction once, but then she pulled out something to return. GREAT. Just what we needed right? Well, guess what? It was wrapped in Ann Taylor tissue coming out of an Ann Taylor bag and I didn't recognize it as our merchandise. Guess what? It was from Ann Taylor. So I told her, "That's Ann Taylor." I told her the name of OUR store. She didn't look like she understood me. So I repeated myself. "THIS IS NOT ANN TAYLOR. ANN TAYLOR IS OVER THERE." Goodness. She points out the store and asks where. Good riddance.

Before her, there was this other customer who was in the fitting room forever trying on this twin set that was in sale. She took in like six different pieces. Naturally, she didn't buy any of them and left a mess in the fitting room. Anyway, she was in the fitting room a good half hour. Okay, more than that! Because she was in there before I went on my lunch break and didn't leave till a good while after I got back from my lunch break. Anyway, she left the store and came back and said she had put a blue sweater on hold. ASM4 holds up a blue sweater she has on her go-back rack and customer says, "no, it looks like that one, but that isn't it." She goes to the sale rack and pulls out the EXACT SAME SWEATER and says, "this is it." Buys it. Leaves the store. And comes back again to make an order on the red line. GOOD GRIEF.

And then there was this lady... at the end of my lunch break had a return. It was a gift, so she only had a gift receipt. Well, it was a sale item and she needed it in another size. Mind you. It was something that we didn't have much of anyway when the sale started and now that the sale is almost over, we definitely didn't have it. What did she have me do? Call three stores to get it for her. On top of that, I had located it at the second store I called. She then comes up, while I'm with this other customer who I was helping, and asks me to search for a pair of sales pants. So I wouldn't have to charge her twice for shipping or ask one store not to charge for shipping, I called one more store that listed both items. After waiting a long while, the store did have both items and we got the send sale done. Long while after she left, I called the second store back to let them know that I didn't need the shirt after all. All that for a twenty dollar shirt. Not even too. Man. Tonight was supposed to be a slow night, too. Actually, it was. But I had some customers who needed extra attention.

On top of that, we received a box that nobody bothered to put in the stock room. Instead, they put in the little hallway area, right behind the stock room door. So every time you opened the door, it would hit the box. Me? Whenever I came out of the stock room, the door would hit the box and then hit me back. Finally, I got tired of it after the handle caught me on the inside of my arm right behind the elbow. It hurt. In fact, the only reason I remembered to put that in the blog was that I accidentally touched the spot and went "ouch!" cuz it still hurts hours later.

The other day, LS was in petite and I was in front. And ASM2 kept switching us back and forth. After LS finished fixing the back, she got switched to the front. When ASM2 told her to stay up there, she goes, "No! That's not fair." She complained about how it isn't fair that she recovered the entire back area and now has to do the front. Then she says she wasn't complaining about me. She was just saying how it wasn't fair in general. Excuse me. But I have been there many times where I keep my area clean and then get switched to the back, where the rolling rack is full of go-backs and the entire back area is beyond repair and I'm expected to clear the rack and make the back look perfect. And it usually happens when SHE is supposed to be back there, but she spends all her time at the cash wrap, regardless of the fact that there is no one needing to be rung at the moment.

There are too many stories to tell and I always forget three-quarters of them. Wish I could carry something around to record them all. Seriously. Imagine the book I could write with all these stories.

Wrong store

Oh yeah, and yesterday, LS signed for a package. She didn't look at it. She just set it on the counter. Our DHL guy came to drop off and pick up, as he usually does. LS was on her break, so I paged her. When she didn't come out, I had SallyR go in and get her. Okay LS, you have to understand something. The DHL and UPS guys have jobs to do. They can't just stand around and wait for you to come sign something. Well, today, there was a note on the package that LS signed for, in ASM2's writing. The note said, "who signed for this? Look at package." It wasn't meant for us. It was meant for another store. I told ASM2 who signed for it, because, hello, I was there when she did. ASM2 mentioned this to LS, and what did she say? "I didn't sign for it." I was there and I was like, yes you did and this is how it went down. She gets so defensive about everything. She never takes the blame for anything. Whenever you say something to her, she gets defensive. Like the man who brought his little girl in to use our rest room. She got into a huge confrontation about it. And then again with my first store manager. My manage brought up something that someone said about LS, and LS got all confrontational about it. Remind me to blog about that later. Then again, no one has yet to leave me a comment, so I do wonder if anyone does read this. LOL. Oh well. At least, it's a great way to vent my frustrations about work. Besides, it helps me organize my thoughts before I put this all together into a book! Don't anyone dare steal my idea.

No thank you ladies

Please... when trying on clothes in a fitting room, leave your door closed!

Also... if you need me to help unbutton something, please hand it through the door or over it. I do not need to go into your room and see you dressed only in your undies. Understandably, if you're a certain age, yes, you will need help. But I don't mind doing it while standing OUTSIDE the dressing room. I don't need to see you in your undies. Same goes for ANYONE. Ugh.

This happened to me twice today. One, was an elderly lady needed help unbuttoning a blouse, unbuttoning and unzipping two pairs of pants. She wanted me to go in the room, while she just sat there. Naturally, I understand that because of her age, it's more difficult. So, I sympathize there. But... couldn't I do it without seeing her in her undies??? The other one happened to be while I was walking into the fitting rooms to check on the ladies, one lady was trying on some clothes in the first fitting room... with the door open. My eyes, my eyes!

Does it really matter...

... what race I am?

The other associates don't ever get asked what race they are. So, why does it matter what race I am? Sure, half our staff is one ethnicity and it's obvious. The other half... still pretty obvious for the most part. I get asked at least a couple times a week if I am a certain race by women of said race. It doesn't irritate me until it continuously happens. Then there's that one customer who assumed I wasn't born here and asked me what ethnicity I am. What does it matter? Our staff is a very ethnically diverse staff. As it should be! Do they think that I'll give them a discount if we're the same race? Or a better deal? Sorry, but no bargaining allowed ladies. One lady even tried last week! She was like, fifteen? fifteen? My manager told her, we can't bargain. What kind of business do you think we're running?

Ready to off someone

Preferably my LS.

She comes in and is supposed to be in the front. ASM2 is in the back and so am I. LS is supposed to be greeting the customers as they walk in, and fails to do so. I'm in back, busy helping my ASM2 with merchandising the wall. I notice there are two ladies at the cash wrap and ask the first one, "ma'am, are you ready?" She looks at me and goes, "I need to be helped." So, I ask her, what can I help you with? She has two items in hand, one pair of pants, and a white denim skirt. She asks if there is a smaller size in the pants to try on. I punch the numbers in the computer, and tell her we don't have it in our store, but two other stores may have it. I tell her what her options are, we can call and have it put on hold over there, or we can have it sent to her or the store, but there is a six dollar shipping charge. She gets upset, "are you kidding me? You're going to charge me six dollars to try on a pair of pants."

Whoops. Didn't mean for it to go that way.

She continues, visibly upset (practically on the verge of tears, me thinks). She tells me no one said hi to her in the store, no one helped her with the fitting room, she's been around the store twice and still no one greeted her, or asked her if she needed help. One person, presumably my LS because she looked at her when she said this, almost made eye contact with her but then she looked away.

What did I do? The same thing I did with the customer over the telephone. Have I mentioned that one yet? I'll tell later.

I apologized for our actions, or lack thereof. I explained that we try to greet every customer in the store, but apparently we dropped the ball. Very apologetically, I apologized that she wasn't helped and no one greeted her. She asked if I was the manager, and I said no, my manager wasn't there. She asked for a card, so I gave her one.

We called the next store, located the pant, and placed that one on hold. I felt so bad for her because the first time I called, no one picked up. I explained to her that in the other store, they have to transfer me to the right department. The second time, I called, they looked for the pant, got the wrong one, then got the right one. C asked me to search for the white skirt as well. She was very hesitant to "shop" in our store, and told me so. Again, I apologized for our lack of service. Our store is supposed to be all about servicing the customer. Unfortunately, they didn't have the skirt, which was what I had told her. But she asked me to ask anyway, in case the computer was wrong. Normally, the computer is wrong about having things, not, not having them. We got the pant put on hold and then I rang up the skirt. Again, I apologized for today's bad shopping experience, wished her a better shopping experience next time, and told her to have a good day.

After she left, LS still wasn't greeting people. I had to greet customers from the cash wrap because she wasn't. I went to lunch next. When I came back, LS was at the cashwrap instead of being in front. ASM2 told me later that LS asked her to go in front so LS could ring. ASM2 told her, no, I'm back here. I can ring. Ooooh. SallyS came in later and we both do not like LS at all. On a brighter note, ASM1 called us. She's now at another store. It was good to hear from her!

Bathrobe lady came back!!!!

This time, she wasn't wearing a bath robe. She (BRC) wore this sleeveless top that showed her belly, which was hanging out between the top of her skirt and the top. She came in, asked me to show her a black suit with skirt. While I was talking to BRC, my assistant manager (ASM2) walked by, whispering to herself. For some reason, that offended BRC. ASM2 and I told her that she was just talking to herself, trying to figure out what she was going to do with the petite wall. Well, whatever it was, BRC got offended. I got her a jacket, skirt, and pants to try on. While in the room, she asked me if ASM2's name was ASM2, and I said yes. She said she didn't like ASM2, that she was under-rate, and the customer shopped in Beverly Hills and ASM2 was lucky that BRC even stepped foot in our store. BRC started with sizes 8 & 10 skirts. I should've known better from our previous experience and brought her a 4 & 6. She thought the six was still too loose, so I had to bring her a four. She paid for the four and wanted to wear it out. She kept unzipping it, first for me to take it so she could pay for it, and again to show another customer what size it was. From what little was shown ... you could only hope she was wearing a thong or something. BRC said she wasn't going to call in on ASM2. She asked for a business card with my name on it so she can ask for me whenever she comes in. She's one weird lady.

Luann

DUDE! That is so true!!!! I brought this comic in to show my boss and I knew she'd get a good laugh at it. On top of that, I'm printing it out so she can send it to the other managers. They'll get a good laught out if it too. This is so true. The sales lady ... that's me!