Apparently, in this day and age, no one likes to take responsibility. No one wants to accept the blame. For example, the customer who spilled her coffee on our carpet. She didn't want to tell us she spilled it. When my manager asked her if she did, she ignored her and didn't want to accept the responsibility.
Last night, I was emptying the trash from all the fitting rooms. We have these nice little containers that we line with plastic bags. Good thing, too, because I found some more unknown liquid in one of the bags. If that was just someone pouring soda out, why not use the bathroom? Or, toss your soda in the trash can OUTSIDE the store. They have big ones for that. And if it was the OTHER kind ... again, that's why we have bathrooms for customer's use. And, please, why didn't you tell us that you did? Who knows how long that was sitting in there.
I'm telling you. No one likes to take responsibility for their actions these days. It reminded me of something that happened last year. I went in to check on my customer in the fitting rooms. Just as I got to her room, guess what? Her pad fell out and landed on the floor. She picked it up and put it right back on, because I certainly didn't find it in the trash can. Guess what? When I went back to check on her, she handed me a pair of pants and said "someone" else left a stain in the crotch. Guess what kind of stain it was? A nice, big, red stain. Fresh. It wasn't faded. You KNOW what kind of stain it was. But did she fess up and take responsibility? No. Even though I knew it was her and I saw her pad fall on the floor.
Working with the public is no easy job. Especially when the public has gone insane and their morality needle is off-kilter.
Saturday, May 26, 2007
Thursday, May 24, 2007
We are not baby-sitters
Do not send your kids or elderly parents into our store just to sit in our chairs. That's what benches in the mall are for. We are not your baby-sitters. We are not here to watch your kids or your elderly parents while you shop at ANOTHER store. Even when you are in your store, if you're leaving your kids in one area of our store while shopping in another area, your kids better be well-behaved. Or we will take them by the hand, ask them who they are with, and look for you. Because if they are not behaving, you better believe it's YOUR job to make sure YOUR kids are behaving in public.
A while back, this group of teens came into our store and sat in our chairs in the front. There were four teens, two chairs. I watched them to see if they were with anyone. Good thing my manager wasn't around because she certainly would've said something to them, and then to me. Because they certainly weren't in our store to shop and they certainly weren't with anyone shopping in our store. Finally they left on their own. Again. There are benches outside our store where they can sit and hang out. NOT in our store.
Today, this old lady comes in and sits in our chair in the front. I look around the store and five minutes later, I KNOW that she didn't come in with someone else. In fact, I saw her walk in after talking to a lady who was probably her daughter, who was headed to Macy's. The lady sits there for a good fifteen, twenty minutes before her daughter comes back for her. They browse for a little bit before leaving. I can sympathize with the old lady, but come on.
And tell me ... what is the purpose of looking into our store from the entrance, stepping one foot inside, and then leaving? Or better, you stand in our entrance way long enough for our very sensitive sensor to beep several times. OR you walk in and as soon as you do, you walk back out? Did you realize you walked into the wrong store? What? Come on. Don't you have more sense than that? You can see what kind of clothes we carry from our window displays. That should give you more than enough insight to what kind of clothes we carry.
How many times do I have to repeat this? I AM NOT A HUMAN DIRECTORY. This one lady walked in asking me if there was toy store in this end of the mall. She mentioned FAO Schwartz, which I can tell you has been gone for a LONG time. In fact, I think we were standing where FAO Schwartz used to be. Then there was that person who walked in through our back entrances, asked me where a store was (which was located right above us) and then walked out the front entrance. She could've done the same thing. Walk in through the mall entrance, looked at the directory, and walked to the escalator to take her to the store. She could've saved herself the time it took to go to our store, ask me for directions, and walk out of our store. Unless she didn't know how to read a directory. Don't people know how to read a directory anymore? Or are they just plain lazy?
A while back, this group of teens came into our store and sat in our chairs in the front. There were four teens, two chairs. I watched them to see if they were with anyone. Good thing my manager wasn't around because she certainly would've said something to them, and then to me. Because they certainly weren't in our store to shop and they certainly weren't with anyone shopping in our store. Finally they left on their own. Again. There are benches outside our store where they can sit and hang out. NOT in our store.
Today, this old lady comes in and sits in our chair in the front. I look around the store and five minutes later, I KNOW that she didn't come in with someone else. In fact, I saw her walk in after talking to a lady who was probably her daughter, who was headed to Macy's. The lady sits there for a good fifteen, twenty minutes before her daughter comes back for her. They browse for a little bit before leaving. I can sympathize with the old lady, but come on.
And tell me ... what is the purpose of looking into our store from the entrance, stepping one foot inside, and then leaving? Or better, you stand in our entrance way long enough for our very sensitive sensor to beep several times. OR you walk in and as soon as you do, you walk back out? Did you realize you walked into the wrong store? What? Come on. Don't you have more sense than that? You can see what kind of clothes we carry from our window displays. That should give you more than enough insight to what kind of clothes we carry.
How many times do I have to repeat this? I AM NOT A HUMAN DIRECTORY. This one lady walked in asking me if there was toy store in this end of the mall. She mentioned FAO Schwartz, which I can tell you has been gone for a LONG time. In fact, I think we were standing where FAO Schwartz used to be. Then there was that person who walked in through our back entrances, asked me where a store was (which was located right above us) and then walked out the front entrance. She could've done the same thing. Walk in through the mall entrance, looked at the directory, and walked to the escalator to take her to the store. She could've saved herself the time it took to go to our store, ask me for directions, and walk out of our store. Unless she didn't know how to read a directory. Don't people know how to read a directory anymore? Or are they just plain lazy?
Tuesday, May 15, 2007
If you want good customer service...
... trying being a good customer.
Has everyone ever thought of that? You come across as rude and bossy, you may not get a very good response. Perhaps if you're polite and nice, you may find yourself getting even better customer service than the customer with the attitude. For example, this one customer was asking the associate about something on a skirt I think. I was in the front, so I didn't hear much. Except for the customer saying "but what if it doesn't come off?" with a very big attitude. I was in the front and heard her loud and clear. A customer in the front commented to me, "someone's got an attitude." The "someone" had already been in our store once today and was in during her second trip. I already dealt with her and now it as the other associate's turn.
Hehe another point... a lady walked in through our back door, asked me where a store was, and walked out the front door. My manager asked me (while the lady was making her way across the store) where the entrance to the mall was. I told her, not too far... about five feet or so away from our entrance. And that there was a mall directory right in front of that too. Two birds with one stone, right? We talked about the laziness of people these days.
Has everyone ever thought of that? You come across as rude and bossy, you may not get a very good response. Perhaps if you're polite and nice, you may find yourself getting even better customer service than the customer with the attitude. For example, this one customer was asking the associate about something on a skirt I think. I was in the front, so I didn't hear much. Except for the customer saying "but what if it doesn't come off?" with a very big attitude. I was in the front and heard her loud and clear. A customer in the front commented to me, "someone's got an attitude." The "someone" had already been in our store once today and was in during her second trip. I already dealt with her and now it as the other associate's turn.
Hehe another point... a lady walked in through our back door, asked me where a store was, and walked out the front door. My manager asked me (while the lady was making her way across the store) where the entrance to the mall was. I told her, not too far... about five feet or so away from our entrance. And that there was a mall directory right in front of that too. Two birds with one stone, right? We talked about the laziness of people these days.
Friday, May 11, 2007
Those picky ladies
So this lady comes in, picks up a tank in green. She was wearing it already in yellow. That means she already knew which size she needed. She asks me to bring her one in white. I bring her the first white one I find. She tells me, it's already been worn, she needed another one. I tell her, no, it's just wrinkled because it's been folded and sitting in the stock room. She insists that it's been worn and I bring her another one. Well, what do I do? Go back, bring her another one that is just as wrinkled. She takes it. Comes back a couple hours later without her purchase. She must've left it in the car or something.
Another customer doesn't know how to read the card the company sent her for a 15% promotion... that ended on May 5th ... five days ago. She said she called customer service and they told her she could use it anytime. I call customer service. Apparently, customer service had told her the that the 15% off could be used anytime ... up till May 5th. The customer first thought she could only use it on May 5th, and called customer service to find out she could "use it anytime." UNTIL MAY 5th! I told her, the promotion already ended. But she kept fighting me about it. Well, my boss said if the customer fights you on it, call customer service because they may still honor it. That is why there are DEADLINES people. If you had milk and it said it expired on May 5th, and you haven't tossed it out yet, and you're really wanting cereal five days later, would you use it?
I had a customer in the first fitting room on the left. She brought two things out to purchase, left three things in the fitting room. As I go in to start another room and clear hers out, I opened the door to her room and hear a "hello!" I'm like, "excuse me." I totally didn't expect a customer to be in a fitting room that MY customer just LEFT. There she was, another customer in the fitting room. I said, "excuse me, let me clear out the things my customer left in here." Now... explain to me this ... there are TWELVE EMPTY FITTING ROOMS and this lady takes the one room that has clothes left over. WHY?????
Another customer doesn't know how to read the card the company sent her for a 15% promotion... that ended on May 5th ... five days ago. She said she called customer service and they told her she could use it anytime. I call customer service. Apparently, customer service had told her the that the 15% off could be used anytime ... up till May 5th. The customer first thought she could only use it on May 5th, and called customer service to find out she could "use it anytime." UNTIL MAY 5th! I told her, the promotion already ended. But she kept fighting me about it. Well, my boss said if the customer fights you on it, call customer service because they may still honor it. That is why there are DEADLINES people. If you had milk and it said it expired on May 5th, and you haven't tossed it out yet, and you're really wanting cereal five days later, would you use it?
I had a customer in the first fitting room on the left. She brought two things out to purchase, left three things in the fitting room. As I go in to start another room and clear hers out, I opened the door to her room and hear a "hello!" I'm like, "excuse me." I totally didn't expect a customer to be in a fitting room that MY customer just LEFT. There she was, another customer in the fitting room. I said, "excuse me, let me clear out the things my customer left in here." Now... explain to me this ... there are TWELVE EMPTY FITTING ROOMS and this lady takes the one room that has clothes left over. WHY?????
Saturday, May 5, 2007
Randy Wolf look alike
This guy came in with two girls (wife? sister? family member) and I thought ... he reminds me of Randy Wolf For those of you going, huh? Randy Wolf is on the current LA Dodgers pitching roster. Hehe. If I had the nerve, I wouldn't said something to the guy. Randy's family actually lives in Southern California. I forgot where. But, Randy went to college at Pepperdine, and I do know he has one brother who is a Major League umpire.
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