Belligerent customers

The other day, we had a customer nearly be escorted out by security. I don't know what the case was. I was in the front of the store and from the way this customer was acting, I stayed there! She was very upset with my manager and called customer service on her cell phone. Then she had my manager talk with customer service on the same cell phone. My manager relayed what was said and the customer yelled at her. My manager then asked the LS to call security, and the lady was like "why are you calling security?" My manager said something about she couldn't be having her yelling in the store and behaving the way she was. I didn't hear much of what was going on since I was in the front. She was causing a disturbance and the other customers were staring at her warily. All the associates in the store certainly were.

Anyway, the customer also accused my manager of being racist. Which, if you knew my manager, is an outrageous accusation. And if you knew our clientèle, same difference. We deal with a lot of customers just like her, in attitude and race. In fact, where we are located, her ethnicity is the majority there. So, if we (the associates or the store) are racist towards her race... then we are in the wrong location.

Goodness, there are a lot of "special" people out there. Let me tell you! I can probably come up with half a dozen stories but none come to mind right now. All the time at work, I'm like, ooh I need to remember to put this in my blog. Then when I get home, I completely forget about it!