Is it just plain laziness?

Our store happens to have two entrances. One from the mall and one from the outside. This happens on many occasions that people come in through our store, walk straight through it, and go in to the mall. Now ... there is a mall entrance pretty much right next to our store entrance.

SO SOMEBODY TELL ME WHY THEY CAN'T JUST WALK THROUGH THE MALL ENTRANCE INSTEAD OF USING OURS?

During my first year, with my first store manager, we were both in the front of the store. One lady walked in through the back, I said hello to her three times as she walked through our store, only to exit to the mall. This does happen more often than not. And vice versa too. Where people will walk in our store from the mall and leave through the street exit. When they could just walk a little bit further (not much) to use the mall exit.

Okay, so maybe this isn't a big a deal. It's just annoying. Like the bathrooms. We are not a department store! We don't have a separate cleaning crew to clean up after messy people who misuse our store. Once, during the holiday season, the mall entrances weren't even open yet, but we were. So we were having lots of people walking through our store at 7 AM. Actually, not too many. Who in the world goes to the mall at 7 AM? Even our stock associate commented on a customer walking through our store just to use the exit.

Now, if there wasn't a mall entrance so close by, then I could maybe understand using our store as a shortcut to the mall. BUT THERE IS AN ENTRANCE RIGHT NEXT TO OUR STORE!!!