Tuesday, April 10, 2007

Weird customers

Customer #1 - this lady came in looking for a new suit. She wore only her underwear and a bathrobe. She said she always went out in a bathrobe when she was trying on new clothes. Now, who in the world walks around in the public with just a bathrobe on over your undies? As for the suit, she put it on hold and never came back for it. I saw her in the mall the next day. She was walking with a guy and she was wearing actual clothes.

Customer #2 - seen her twice so far. She has short hair. The bottom part is brown/black. The top part, blonde. Like bleached blonde. It looks ridiculous, by the way!

Customer #3 - has been in our store at least twice. Terribly rude both times. Asked my assistant manager what her ethnic background was and assumed that I wasn't raised her. The second time she came in, I had to deal with her. She came in to return something and nearly bit my head off for it! The way she talked to me and treated me, it was like she held me responsible for the jean skirt she bought wrinkling (after she wore and washed it), that a shoe she bought didn't fit, and the other shoe she had to pay $40 to get repaired. If she didn't like our stuff so much, then why does she buy it? I have never had anyone complain so much about our quality, which is usually very good. And I have never had someone be as abrasive as she was. She walked into the store, took the jean skirt out of the bag, and dropped it on my side of the cash wrap. Practically threw the thing at me. Proceeded to do the same with the receipt, tag, and extra buttons. She says very hostilely what she didn't like about the skirt in a voice loud enough for both my managers to hear (one was in petite, the other up front in missy). My store manager almost stepped in, but she saw that I was handling it well enough on my own. Though I cast furtive glances at my assistant manager in the back, thinking "Help? Is this lady for real? I can't believe this woman." After I finished doing the return, she wanted to check the receipt to make sure I did it correctly. She complained about Gap and another store how they charge you something when you make a return. oh and get this. She comments on my English. She told me I speak English very well. Me thinking: yeah, I should, after twenty years of schooling (well, not quite twenty, but you get the point). She asks me if I was born here. Later my boss said to me in private, those kind of questions are unnecessary and that kind of information is none on her business.

Customer #4 - has been to our store several times. One of the times, she had to be escorted out by security. My assistant manager absolutely doesn't like her. One time she came in, and my assistant manager decided to take her break and hide in the stock room. One time, I heard she came in and she had something in her mouth bleeding. EW. I've only had to deal with her once. She was talking to customer service on the phone we have that connects customers to the catalog and customer service. She said I wasn't cooperating.

Customer #5 - customer said there was something wrong with me. Excuse me? Since she came in the store, and I supposedly "put her things in a fitting room," I had not gone in the fitting room at all to clear the room. I went on my fifteen minute break and when I came back, she asked me where her things were. Someone (another associate) had taken them out of the room and put them on the rolling rack. We found her things, brought them back into the room. I get stuck behind the cash wrap ringing people up. She comes back out and says I did it again. She had stuff in her room and they weren't there anymore. I'm bewildered because I haven't stepped foot away from the cashwrap. How could I have cleared her room? She told my assistant manager that she thought there was something wrong with me. Both my assistant managers told me not to worry about her and that they saw that I haven't been in the fitting room because I had just gotten off my fifteen minute break and was at the cash wrap.

Customer #6 - works at the department store next to our store. She comes in and tries on our larges and extra larges, when she looks more like a 1x or 2x. She'll put things on hold, but then doesn't come back for them. And she'll hold them up to a week too! She hardly buys anything. But comes in on a weekly basis, at least a couple times a week. And sometimes, she'll come in a couple times in a day. I've been there when she came in three times. Plus, after she wears (and stretches out our clothes), they smell afterwards.

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